Privacy
policy

Last Updated: February 12th 2025

Welcome to Cosmopet.ae. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our online services.

1. Information We Collect

We may collect and process the following types of personal information:

  • Personal Details: Name, contact information (email, phone number), and address.
  • Payment Information: Billing details, credit/debit card information, and transaction records.
  • Account Information: Username, password, and preferences if you create an account.
  • Order Details: Products purchased, delivery information, and transaction history.
  • Technical Data: IP address, browser type, operating system, and website usage details.
  • Marketing Preferences: Subscriptions to newsletters, promotions, or events.

2. How We Use Your Information

We use your data for the following purposes:

  • Order Processing: To process and fulfill your purchases, including delivery and invoicing.
  • Customer Support: To provide assistance and respond to your inquiries.
  • Marketing and Promotions: To send newsletters, special offers, and promotional materials (if you have opted in).
  • Website Improvement: To analyze website traffic, enhance user experience, and develop new features.
  • Legal Compliance: To comply with applicable UAE laws, regulations, and governmental requests.

3. Data Sharing & Disclosure

We do not sell, trade, or rent your personal data. However, we may share your information with:

  • Service Providers: Payment processors, delivery partners, and IT support services.
  • Legal Authorities: If required by UAE law or in response to legal proceedings.
  • Business Partners: In case of a business merger, acquisition, or restructuring, subject to confidentiality agreements.

4. Data Security

We implement security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no online platform can guarantee absolute security.

5. Data Retention

We retain your personal data as long as necessary to fulfill the purposes outlined in this policy or as required by UAE law.

6. Your Rights

Under UAE privacy regulations, you have the right to:

  • Access & Update: Review and update your personal data.
  • Withdraw Consent: Opt-out of marketing communications.
  • Request Deletion: Request the removal of your data, subject to legal obligations.
  • Restrict Processing: Limit how we use your data in certain circumstances.

To exercise these rights, please contact us at info@cosmopet.ae.

7. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. You can manage your cookie preferences in your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

For any questions about this Privacy Policy, please contact us at:

Cosmopet.ae
Email: info@cosmopet.ae
Phone: +971 4 558 8369
Address: United Arab Emirates, Dubai, International City, England Cluster Z02, Shop 13.